Care Instructions: To get the most out of your Pepper-Black cosmetics, we recommend the following care instructions:

Usage: Follow the instructions provided on each product for the best results. Apply products as directed, and avoid excessive use to prevent irritation or adverse reactions.

Storage: Store your Pepper-Black cosmetics in a cool, dry place away from direct sunlight and heat sources. Keeping products in airtight containers can help preserve their potency and extend their shelf life.

Shelf Life: Most Pepper-Black products have a shelf life of 12 to 24 months after opening. Check the packaging for the expiration date and discard any expired products.

Patch Testing: Before using a new Pepper-Black product, we recommend performing a patch test on a small area of skin to check for any adverse reactions. Discontinue use if irritation occurs.

By following these care instructions, you can enjoy the full benefits of Pepper-Black products while maintaining healthy, radiant skin.

Shipping & Returns

Fast UK Dispatch

At Pepper-Black, we aim to dispatch every order as quickly as possible.

Orders placed before 12:00pm (UK time), Monday to Friday, are usually dispatched the same working day.

All orders are carefully packed to ensure they arrive safely and in excellent condition.

United Kingdom

We ship throughout the UK using Royal Mail Tracked 48 or Yodel Tracked Delivery, depending on the size and weight of your order.

• FREE UK delivery on qualifying orders
• Fully tracked delivery for complete peace of mind
• Fast and reliable UK dispatch

Europe

We deliver to most European destinations with duties and taxes prepaid, meaning there are no unexpected customs charges upon delivery.

• FREE shipping on orders over €100 (selected countries)

For a full list of supported countries and shipping rates, please refer to our Shipping Policy.

United States & Canada

We offer fully tracked delivery throughout North America.

• FREE shipping to the USA on orders over $100
• FREE shipping to Canada on orders over $150

Estimated delivery: 4–9 business days.

Rest of the World

We ship worldwide using reliable international tracked delivery services.

• Flat-rate shipping: £23.78

Please note that local customs duties, taxes or import charges may apply depending on your country's regulations. These charges are the responsibility of the customer.

Returns

We want you to shop with confidence.

If you're not completely satisfied with your purchase, you may return unused items in their original condition within 30 days of delivery for a refund or exchange.

To arrange a return, simply contact our customer support team before sending your item back. Once your return has been received and inspected, we'll process your refund as quickly as possible.

Please note:

• Returned items must be unused and in their original packaging.
• For hygiene reasons, opened or used skincare products cannot be returned unless they are faulty.
• This does not affect your statutory consumer rights.

For full details, please see our Returns Policy.